Orders are generally processed and shipped within two to three business days after the receipt of a properly completed order.
- General Information
Orders are generally processed and shipped within two to four business days after the receipt of a properly completed order. All orders are subject to product availability. In the unlikely event that an item is not in stock or not suitable for shipping at the time you place your order, we will notify you and discuss the options available. This could mean an order refund using the original method of payment or a partial refund.
- Delivery Location
Items offered on our website are only available for delivery to addresses in the original order. We also accept orders from international customers in Canada and the UK.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Deliveries to other countries may take longer than estimated upon checkout.
Unless there are exceptional circumstances, we make every effort to fulfill your order within two to four business days of the date of your order. Business days mean Monday to Friday, except federal holidays.
Please note we do not generally ship on Saturdays and Sundays and we may use UPS, USPS or Fedex to ship your merchandise. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
- Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax may be charged according to the state or territory to which the item is shipped.
Please note that customers outside the USA shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.
Items Damaged in Transit
If there is any damage to the packaging on delivery, contact us immediately at email@example.com or via the Contact Us page on the website.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org or via the Contact Us page on the website.